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Terms of Sales

These conditions are concluded between, on the one hand, the craftsman-trader Claire Caroline Dudley Read, registered in the trade and companies register under number SIRET 521 827 311 000 23, intra-community VAT number N ° FR12521827311, of which the trade name is Claire Caroline Dudley Read, hereinafter referred to as "Claire Ceramics" and on the other hand, persons wishing to make a purchase via the Claire Ceramics website (, here- after referred to as "the user".


These conditions apply exclusively to non-commercial individuals. The parties agree that their relations will be governed exclusively by this contract, to the exclusion of any condition previously available on the site. If a condition were to be lacking, it would be considered to be governed by the practices in force in the distance selling sector whose companies are headquartered in France.

In addition to this, you need to know more about it.




In addition to this, you need to know more about it.

These conditions aim to define the terms of sale between Claire Ceramics and the user, from ordering to services, including payment and delivery. They regulate all the stages necessary for the placing of the order and ensure the follow-up of this order between the contracting parties.

In addition to this, you need to know more about it.




In addition to this, you need to know more about it.

Any order implies acceptance of the prices and description of the products available for sale. Any dispute on this point will occur in the context of a possible exchange and the guarantees mentioned below. Claire Ceramics undertakes to honor orders received on the website only within the limits of available stocks of the products. In the absence of product availability, Claire Ceramics agrees to inform the user. Claire Ceramics reserves the right to refuse any order from a customer with whom there is or appears during the processing of the order, a dispute and, in particular a payment dispute. These T & Cs are accessible on the site and can also be sent by email at the customer's request. By checking the box "I accept the general conditions of sale", the customer declares to have read and understood the GTC and to accept them. Therefore, by then proceeding with the validation and confirmation of the order, then the secure payment, he consents to the sale and that it be subject to the T & Cs. The sale can only be called into question in the cases exhaustively provided for in the GTC under the paragraph “right of withdrawal”.

In addition to this, you need to know more about it.




In addition to this, you need to know more about it.

Shipping costs are the responsibility of the user and depend on the country of delivery and / or the weight, size, scope and number of items sent. They will be specified to the customer when confirming the order. The ordered products will be delivered to the address specified by the user anywhere in the world - subject to the restrictions in force. Claire Ceramics reserves the choice of carrier and guarantees the correct delivery of products. The risks of transport are the responsibility of the customer, from the time the product leaves the workshop. The times and prices are currently as follows and are subject to change. A payment adjustment may be requested from the customer as part of an additional tariff, in which case the customer is free to withdraw within a fortnight. Orders are processed within five working days of receipt. Delivery times run from this date. Except in cases of force majeure, they will be, within the limit of available stocks, 72 hours for France and 4 to 10 working days for foreign countries depending on the destination. Delivery times may be longer during clearance sales, end of series, events, festivities, sales and / or promotions. Claire Ceramics does not deliver to PO boxes. The package can be delivered against signature to the recipient. In case of absence, a notice of pending is left in the recipient's mailbox. He has 15 days to come and pick it up at the Point Relais. At any time you have the possibility of tracking your package.

Delivery costs of the creations depend on its weight, size and wingspan.


Metropolitan France: from 5 to 60 euros via Colissimo

Europe: from 14 to 65 euros via Colissimo

Overseas: 25 to 150 euros via UPS

Rest of the world: from 25 to 200 euros via UPS

Free shipping for purchases of € 100 or more.


Delivery costs are subject to change depending on the products ordered, customer requirements and the shipment destination. Claire Ceramics undertakes to keep the customer informed, the latter can withdraw at his discretion, 48 hours after receipt of the amendment.


In the event of delay, Claire Ceramics cannot be held responsible for any reason whatsoever. Therefore, no claim for compensation of any kind

In the event of delay, Claire Ceramics cannot be held responsible for any reason whatsoever. Therefore, no claim of any kind whatsoever can be claimed by the user from Claire Ceramics.


The customer must check the condition of the package in front of the carrier and make the necessary reservations on the delivery slip in the event of partial or total deterioration. In the absence of reservations, the product is deemed accepted by the customer and cannot be the subject of any dispute concerning its delivery. The customer must inform Claire Ceramics by email as soon as possible, so that the latter can take the necessary measures as quickly as possible.




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The prices take into account the French VAT applicable on the day of the order and any change in the legal VAT rate will be automatically reflected in the price of the products presented on the site, as soon as it comes into force. However, the prices cannot be modified once the Customer has definitively validated his order.


Orders to countries outside the European Union are subject to any taxes and customs charges in the country of destination. These costs and the related formalities are the responsibility of the Customer or the recipient. They are to be paid directly to the carrier upon delivery.


The prices indicated on the site are guaranteed for the duration of online publication and within the limits of available stocks.


Payment is made by credit card bearing the initials Visa, Eurocard, Mastercard or American Express via the secure Paypal platform. The product invoice will be inserted in the package containing the product ordered.

Payment is made by cash or check for purchases made at Atelier Claire Ceramics.




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The customer has a right of withdrawal of 14 working days from receipt of the order by the customer, to request a refund or exchange of a product, subject to availability. This right of withdrawal is conditional on the product being returned by the customer, within 14 days of the manifestation of his wish to withdraw, in perfect condition and without having been worn or used. The return is made at the expense and risk of the customer. It will be up to the customer to keep any proof of its sending. Claire Ceramics will not refund the customer or ship another item (in case of an exchange) until after receipt of the returned product.


All returned items must be unworn and in their original packaging accompanied by the completed return slip. Before any return and in order to assert your right of withdrawal, we thank you in advance for sending us an email via our contact form by selecting "Exchange or refund" in the subject of your message and indicating the number of your orders. Otherwise Claire Ceramics reserves the right to refuse the refund or return. After validation of the return by us, you can return the item (s) to us, according to the instructions and to the address indicated and communicated by email.


It is up to the user to keep all proof and date of this return. Return costs are the responsibility of the customer. If this is an exchange, the new delivery charge will not be charged to the customer. Refunds will be made within 14 working days of receipt of the package.

In addition to this, you need to know more about it.




In addition to this, you need to know more about it.

All items are subject to a contractual guarantee, which does not preclude the legal guarantee provided for by articles 1641 and following of the Civil Code. The user also benefits from a guarantee enabling him to return defective delivered items in accordance with Articles L 211-4 et seq. Of the Consumer Code. The user is therefore invited to refer to his texts if he wishes to have more details on these legal guarantees.

In addition to this, you need to know more about it.




In addition to this, you need to know more about it.

In all cases, the online supply of the bank card number and the final validation of the order will be worth proof of the entirety of the said order in accordance with the provisions of the law of March 13, 2000 and will be worth due to the sums incurred by the seizure. items appearing on the order form. This validation constitutes signature and express acceptance of all operations carried out on the site. Claire Ceramics has for all stages of order taking as well as for the stages subsequent to the conclusion of the contract, an obligation of result. The products offered for sale are described and presented with the greatest possible accuracy. However, a minimal variation in the color of the Products does not engage the responsibility of the craftsman-trader and does not affect the validity of the sale.


On the other hand, Claire Ceramics could not be held liable in the event that the non-performance of its obligations is attributable either to the unforeseeable and insurmountable fact of a third party to the contract or to a case of force majeure as defined by French case law. . Likewise, Claire Ceramics cannot be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a disruption of service, an external intrusion or the presence of a computer virus. All elements of the site, whether visual or audio including the underlying technology, are protected by copyright, trademarks or patents. The user who has a website in a personal capacity and who wishes to place, for personal use, on his site a simple link directing to the homepage of the Claire Ceramics site must obligatorily request authorization from Claire Ceramics. In all cases, any link, even tacitly authorized, must be withdrawn at the simple request of Claire Ceramics. In the event that one of the clauses of this contract is null and void by a change in legislation, regulations or by a court decision, this can in no way affect the validity and compliance with these general conditions of sale.


These conditions apply throughout the duration of the online services offered by Claire Ceramics. These conditions are subject to French law.

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In addition to this, you need to know more about it.

Visitors or customers of the site have at any time the right to access, modify, rectify and delete data concerning them in application of article 34 of the law ”Informatique et Libertés” of January 6, 1978.


When registering a customer or an order, or as part of other specific operations, Claire Ceramics offers visitors or customers the opportunity to receive its newsletters, promotional offers, and / or to register to be informed of the holding of its exclusive sales. The visitor or customer can change their subscription at any time through their personal account, or through the hypertext link at the bottom of newsletters received by email.


Claire Ceramics undertakes to effectively take into account changes in the subscription and unsubscription of commercial e-mails distributed by it as soon as possible according to the necessary processing.


Claire Ceramics may also offer its visitors or customers to receive promotional offers from its partners. Claire Ceramics may for commercial purposes transmit to business partners the identity and contact details of its Users or Customers, only to the extent that they have accepted the disclosure of their personal data. Users and customers can modify their choices at any time on the site


Claire Ceramics uses data collection systems such as cookies. The cookie is a computer file stored on the hard drive of the user's computer. Cookies are used to report a previous visit of the user to the site and to link the user to his personal data left on the site, in particular as part of the identification of the shopping cart.

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In addition to this, you need to know more about it.

The customer is prohibited from copying or downloading all or part of the content of the site, except with the prior and express authorization of Claire Ceramics, which remains the sole owner of all intellectual property rights. relating to it.

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